物流政策

Shipping Policy

Last updated: 24 August 2026

Orders on this store are sold by Oriental Spirit (Asia Pacific) Limited (Hong Kong) and shipped from our fulfillment facility in Dongguan, Guangdong, China.

Jianshui pottery is made in Jianshui, Yunnan. It is packed and dispatched from Dongguan, not from the workshop and not from a U.S. warehouse.

1. Processing and delivery

• Processing: 1–3 business days after payment (inspection and protective packing, especially for pottery).
• Estimated transit to the United States: 7–14 business days after dispatch, with a tracked international courier.
• Other destinations: shown at checkout. Transit times are estimates and may extend during holidays, export peak, or customs inspection.

2. Shipping rates

Complimentary standard shipping to addresses in the United States is offered on qualifying orders during our store opening, as shown at checkout.

For other countries, shipping is calculated at checkout by destination and package weight. All shipments are tracked and insured.

The rate you confirm at checkout is the rate you pay. We do not add a second shipping charge after the order is placed.

3. One shipment, one origin

Tea, gift sets, and teaware all ship from Dongguan. Items in the same order are packed together when size and safety allow. Fragile pottery may ship in a separate carton from tea so the vessel is protected; if that happens you will receive a separate tracking number at no extra shipping cost.

4. Tracking

When the parcel is handed to the courier, you will receive a confirmation email with tracking. Allow 24–48 hours for the carrier site to update.

5. Customs, duties, and import taxes

Parcels leaving China are international shipments. Unless checkout explicitly states that duties are included (Delivered Duty Paid), you are the importer of record. You are responsible for import rules in the destination country and for any duty, tax, or clearance fee charged by local authorities.

We cannot refund customs charges and we cannot control inspection delays. Read any duty estimate Shopify shows before you pay.

6. Lost, stolen, or damaged parcels

Every shipment is insured.

If tracking says delivered and you cannot find the parcel, check with neighbors and the local courier depot first, then email us with the order number and tracking.

If pottery arrives cracked, chipped, or broken, email support@orientalspirit1.com within 48 hours of delivery. Include the order number and photos of the item, the inner packing, and the outer carton. Replacement or refund follows the Refund Policy.

7. Questions

Oriental Spirit (Asia Pacific) Limited
Registered office: 9/F, Amtel Building, 148 Des Voeux Road Central, Central, Hong Kong
Fulfillment: Dongguan, Guangdong, China
Email: support@orientalspirit1.com
Monday–Friday. We aim to reply within 24 hours.