退款政策

Refund Policy

Last updated: 24 August 2026

Sold by Oriental Spirit (Asia Pacific) Limited. Goods ship from Dongguan, Guangdong, China. Returns, when accepted, are sent back to that fulfillment facility — not to Hong Kong and not to a U.S. warehouse.

1. Damaged, missing, or wrong items

Email support@orientalspirit1.com within 48 hours of delivery. Include your order number and photos of the item, inner packing, and outer carton (for breakage).

We will replace or refund at our cost. You do not pay return shipping for a defect, a packing error, or transit damage we have confirmed.

2. Tea and other consumables

Opened or unsealed tea cannot be returned.

Unopened tea in original sealed packaging may be returned within 14 days of delivery if you change your mind. You pay return shipping to Dongguan. Because this is an international return, consider the cost before sending it back. We recommend writing to us first; we will confirm whether a return still makes sense for that order.

3. Teaware

Unused, undamaged teaware in its original packing may be returned within 14 days of delivery if you change your mind. You pay return shipping to Dongguan. The piece must be in resaleable condition.

Handmade variation — color, tone, weight, carved detail, and surface lustre different from photos — is not a defect and is not grounds for a refund. See the Legal Notice.

4. How to start a return

Write to support@orientalspirit1.com with your order number and reason before you post anything. We will send the Dongguan return address and instructions.

Parcels sent back without a return request, or sent to the Hong Kong registered office, will not be processed.

5. Refunds

When the return arrives and passes inspection, we refund the original payment method within 3–5 business days of approval. Your bank may take longer to show the credit.

Original shipping is refunded only when the return is our error or confirmed transit damage. Customs charges paid to your local authorities are not refundable.

6. Contact

support@orientalspirit1.com
Monday–Friday. We aim to reply within 24 hours.